At jilivo, we believe that gaming should always be a fun and controlled activity. We are committed to providing every player in the Philippines with the tools, information, and support needed to keep their experience safe, enjoyable, and within healthy limits. Your well-being comes first — always.
jilivo takes responsible gaming seriously. We have put in place a range of measures to help players in the Philippines stay in control of their gaming activity at all times.
You can set a daily, weekly, or monthly deposit limit directly from your jilivo account settings at any time. Once a limit is in place, it takes effect immediately and cannot be increased until the cooling-off period has passed. This gives you full control over how much you spend on the platform each period. Lowering your limit, on the other hand, takes effect right away so you can act quickly if you feel you need to pull back. We strongly encourage all players in the Philippines to set a deposit limit when they first register.
Keeping track of how long you have been playing is one of the simplest ways to stay in control. jilivo allows you to set session time reminders so you receive a notification after a chosen period of play. These reminders are designed to prompt a natural pause and help you decide whether to continue or take a break. Extended sessions without breaks can affect your judgement and lead to decisions you might later regret. We recommend setting a reminder of no more than one hour for each gaming session.
If you feel you need a short break from gaming, you can activate a cooling-off period of 24 hours, 7 days, or 30 days through your account settings. During a cooling-off period, you will not be able to place bets or access real-money games on the platform. This feature is available instantly and does not require you to contact support. It is a useful option if you notice your gaming habits changing or if you simply want time away to reassess. Your account and balance remain safe and accessible once the period ends.
For players who feel they need a longer break, self-exclusion allows you to suspend your account for a minimum of six months or permanently. Once self-exclusion is activated, it cannot be reversed until the chosen period has fully elapsed, and no exceptions are made. You can request self-exclusion by contacting our support team at [email protected] with your account details and preferred exclusion duration. We take all self-exclusion requests seriously and process them promptly. If you choose permanent exclusion, your account will be closed and your data handled in line with our Privacy Policy.
Gaming is meant to be an enjoyable pastime. If it starts to feel like something else, it may be time to take a closer look at your habits. The following signs may indicate that gaming has become a problem.
Continuing to play in an attempt to win back money you have already lost is one of the most common warning signs of problem gambling. Each session should be treated as independent, and losses should be accepted as part of the experience.
Using money set aside for rent, food, bills, or other essential expenses to fund gaming activity is a serious warning sign. Gaming should only ever be funded from discretionary income that you can genuinely afford to lose.
Feeling the need to conceal how much time or money you spend on gaming from family or friends is a sign that something may be wrong. Healthy gaming is something you can be open about without anxiety or shame.
If your emotional state — happiness, irritability, or anxiety — is heavily influenced by whether you win or lose, this suggests gaming may be having an unhealthy impact on your mental well-being and daily life.
Regularly playing for much longer than you intended, or finding it difficult to stop even when you want to, is a sign that gaming may be taking on a compulsive quality that warrants attention and action.
Prioritising gaming over time with family, friends, or work responsibilities is a clear indicator that the activity has moved beyond healthy recreation and may be causing harm to important areas of your life.
If you or someone you know is struggling with problem gambling, help is available. You do not have to face it alone — reaching out is the most important first step.
Our support team is available to assist you with activating any responsible gaming tool, including deposit limits, cooling-off periods, and self-exclusion. You can reach us at [email protected] and we will respond promptly and without judgement. All responsible gaming requests are treated with complete confidentiality. We are here to help you take control, not to question your choices. Whether you need a quick limit adjustment or a full account suspension, we will guide you through the process step by step.
If you feel you need professional support beyond what we can provide, we encourage you to seek help from qualified organisations that specialise in problem gambling counselling and mental health support in the Philippines. Speaking to a counsellor or trusted person in your life can make a significant difference. Many support services offer free, confidential assistance and can help you develop a plan to regain control. Taking that step is a sign of strength, not weakness, and we fully support any player who chooses to seek outside help.
Responsible gaming is at the heart of everything we do at jilivo. If you have questions about our tools or policies, our FAQ page has answers — or register today and experience a platform built with your well-being in mind.