Your privacy matters to us. This page explains what personal data jilivo collects, how we use it, and the rights you have as a player in the Philippines. We are committed to handling your information responsibly and in line with applicable data protection standards.
When you create an account on jilivo, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your account correctly. We may also askfor a government-issued ID to complete identity verification in line with Philippine regulations. All registration data is stored securely and is never sold to third parties. You can update most of your profile details at any time through your account settings.
To process deposits and withdrawals in Philippine pesos (PHP), we collect payment method details such as e-wallet account references, bank account identifiers, or other payment instrument information relevant to your chosen method. We do not store full card numbers or sensitive authentication credentials on our servers. Transaction records — including amounts, dates, and method types — are retained for regulatory compliance and to help resolve any disputes that may arise. All payment data is transmitted using industry-standard encryption to protect it in transit. If you have questions about a specific transaction, our support team can assist using the contact details on this page.
We automatically collect data about how you interact with the jilivo platform, including pages visited, games or sports markets accessed, session duration, device type, operating system, and browser or app version. This data helps us improve platform performance, personalise your experience, and identify any technical issues that need to be resolved. Usage data is analysed in aggregate where possible and is not used to make automated decisions that negatively affect your account without human review. We may also record which features you use most frequently so we can prioritise improvements that benefit players in the Philippines. This information is retained for a reasonable period consistent with our operational and legal obligations.
When you contact our support team by email or through any in-platform messaging feature, we retain a record of that communication including the content of your messages, the date and time, and any attachments you provide. These records allow us to follow up on open issues, maintain consistency if you contact us again about the same matter, and improve the quality of our support service over time. Support records are accessible only to authorised staff members who need them to resolve your query. We do not use the content of support communications for marketing purposes without your explicit consent. Records are kept for a period appropriate to the nature of the enquiry and then securely deleted.
We use the information we collect only for legitimate purposes directly related to operating the jilivo platform and serving players in the Philippines.
Your data is used to create, maintain, and secure your account, verify your identity, and ensure you can access all platform features without interruption.
Transaction data is used to process your deposits and withdrawals in PHP accurately and promptly, and to maintain records required by Philippine financial regulations.
We analyse account and transaction patterns to detect and prevent fraudulent activity, protect the integrity of the platform, and safeguard all players from abuse.
Usage data helps us identify players who may benefit from responsible gaming tools such as deposit limits or self-exclusion, in line with our duty of care to all users.
Aggregated usage analytics guide our development priorities, helping us deliver a faster, more reliable, and more enjoyable experience for players across the Philippines.
We use your contact details to send important account notifications, security alerts, and updates about changes to our terms or policies that affect your use of the platform.
As a registered player in the Philippines, you have specific rights regarding your personal data held by jilivo. We are committed to honouring these rights promptly and transparently.
You may request a copy of the personal data we hold about you at any time. We will provide this information in a clear and readable format within a reasonable timeframe. To make an access request, contact our support team at the email address listed below. We may ask you to verify your identity before releasing any data to ensure your information is not disclosed to an unauthorised party. There is no fee for a standard access request.
If any personal data we hold about you is inaccurate or out of date, you have the right to request that it be corrected. Many details such as your contact number or email address can be updated directly within your account settings without needing to contact support. For corrections to identity documents or other verified data, please reach out to our team and we will guide you through the process. Keeping your information accurate helps ensure smooth processing of payments and account-related communications.
You may request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected, or when you withdraw consent and no other legal basis applies. Please note that some data must be retained for regulatory compliance, fraud prevention, or dispute resolution purposes even after an account is closed. We will inform you clearly of any data that cannot be deleted and the reason why. Erasure requests are reviewed on a case-by-case basis and responded to within a reasonable period.
You have the right to object to certain types of data processing, including the use of your data for direct marketing communications. If you no longer wish to receive promotional emails or notifications from jilivo, you can opt out at any time through your account notification settings or by contacting support. Opting out of marketing communications will not affect your ability to use the platform or receive essential service notifications. We will action all valid objection requests promptly and confirm when the change has been applied to your account.
We retain personal data for as long as your account is active and for a period thereafter as required by applicable Philippine laws and regulations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure to satisfy anti-money laundering and regulatory audit requirements. Usage and session data is retained for a shorter period consistent with its operational purpose. When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. You may contact us at any time to ask about the specific retention period applicable to your data.
jilivo employs a range of technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include encrypted data transmission using TLS protocols, access controls that restrict data to authorised personnel only, regular security reviews of our systems and infrastructure, and secure storage practices for all sensitive records. We also require our staff to complete data protection training and to adhere to strict confidentiality obligations. While no system can guarantee absolute security, we continuously review and improve our safeguards to maintain a high standard of protection for all players in the Philippines.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how your personal data has been handled, please contact our team at [email protected]. We aim to respond to all privacy-related enquiries within five business days. If you are not satisfied with our response, you may have the right to escalate your concern to the relevant data protection authority in the Philippines. We take all privacy concerns seriously and will work with you to reach a fair resolution. This Privacy Policy may be updated from time to time; the current version will always be available at this URL and the "Last updated" date at the top of the page will reflect any changes.
Your data is protected every step of the way. Create your free jilivo account today and enjoy sports betting and casino-style entertainment built for players in the Philippines.